Terms and Medical Disclaimer

1. About this website

This website provides general information about Nuevo and may allow you to:

• submit enquiries via contact forms
• request or book appointments
• make payments for services (where available)

2. Not medical advice

Information on this website is general in nature and is not medical advice.

This website is not intended to diagnose, treat, cure, or prevent any medical condition and should not be relied on as a substitute for professional medical advice. If you have urgent medical concerns, contact emergency services or your usual healthcare provider.

3. Eligibility and acceptable use

You agree that you will:

• use the website lawfully and for its intended purpose
• not misuse the website, attempt unauthorised access, or interfere with website security or functionality
• not introduce viruses, malicious code, or conduct activities that could harm the website or other users
• not use the website in a way that infringes the rights of others

4. Bookings and appointment requests

If the website allows appointment requests or bookings:

• submitting a booking request does not guarantee availability
• appointments are only confirmed once you receive confirmation from us (by email, SMS, or other method)
• you are responsible for ensuring your contact and booking details are accurate

5. Payments

If payments are available through the website:

• payments may be processed through third-party payment providers (for example, Westpac PayWay)
• you must ensure you are authorised to use the payment method
• we do not store full payment card details on our servers

6. Cancellations, rescheduling, and fees

If the website allows bookings, cancellations or rescheduling may be subject to our policies, including potential cancellation or no-show fees.

The applicable cancellation policy (including timeframes and fees) will be communicated to you at the time of booking, or otherwise made available on our website.

7. Communications

If you submit an enquiry or booking request, you consent to us contacting you using the details you provide for operational purposes (for example, confirmations, reminders, and responses to enquiries).

Marketing communications (if introduced in the future) will only be sent where permitted by law, and you will be able to opt out.

8. Intellectual property

Unless otherwise stated, we own or license all content on this website, including text, graphics, logos, designs, videos, and layout ("Content").

You may view the website and print or save extracts for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, or commercially exploit the Content without our prior written consent.

9. Third-party links and services

This website may link to third-party websites or tools (including booking, email, or payment providers). We do not control and are not responsible for third-party sites or services.

Your use of third-party sites or services is subject to their own terms and privacy policies.

10. Disclaimers

To the extent permitted by law:

• we make no warranties that the website will be uninterrupted, error-free, or free from harmful components
• we do not guarantee the accuracy, completeness, or suitability of the information on this website
• you use the website at your own risk

11. Limitation of liability

To the extent permitted by law, we are not liable for any loss, damage, cost, or expense (including indirect or consequential loss) arising from:

• your access to or use of the website
• any reliance on information on the website
• errors, omissions, interruptions, or delays
• third-party links or services
• unauthorised access to or misuse of your information, except where caused by our failure to take reasonable steps required by law

12. Privacy

Our collection and handling of personal information is governed by our Privacy Policy. By using this website, you acknowledge that you have read and understood the Privacy Policy.

13. Changes to these Terms

We may update these Terms of Use from time to time. The updated version will be published on this website and will take effect from the "Last updated" date.

14. Governing law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland.

15. Contact

For questions about these Terms of Use, contact:

Nuevo Medical Bundall Pty Ltd (ACN 679 065 840)

Email: contact@nuevomedical.com.au