Feedback and Complaints

If something about your experience at Nuevo Medical hasn't been right, we'd rather hear it directly. Feedback and complaints are how we identify problems we can't see from the inside.

You can raise a concern by calling us on 0417 426 825, emailing contact@nuevomedical.com.au, or speaking with our reception team at 100 Bundall Road. Please include what happened, when, and who was involved if you're comfortable doing so.

We'll acknowledge your complaint and let you know who is handling it and what to expect next.

If you'd prefer to raise a concern outside the practice, or you're not satisfied with our response, you can contact the Office of the Health Ombudsman in Queensland, or the Australian Health Practitioner Regulation Agency for concerns about an individual practitioner.